Applies To:
CartGenie v6.0+ Standard, Professional & Enterprise Editions
Summary:
If the customer wanted to add an item that was not originally on their online order, he/she will need to place a new order for that item.
If the customer wants to increase/decrease the quantity for an item that was on their order, you can do that (see below for more instruction).
* Please note that you should not adjust the order quantities if you have already captured funds for that order.
* Please note that depending on your payment gateway, you may not be able to capture an order for more than the original order amount.
* If you use iTransact, your account must also be set to allow you to "RESUBMIT GREATER THAN SALE" in your iTransact Account Settings.
- To edit the Order in the Order Manager: You can edit the Order & Ship fields on the Order in the Order Manager so that you can capture the correct funds. Once you adjust the Order field, you would need to click the “Ship All -yes" button to update the order.
- The Inventory Update will display the corrected quantity to keep your inventory levels correct.
- However, the quantity that displays on the receipt, pick list, and invoice would still reflect the quantity that the customer originally ordered, so you would need to print the pick list and write the correct quantity for the item on the pick list. We also suggest that you add the note to the Internal Notes field in the Order Manager for your own reference.
- Add a message to the “Message to Customer” to reflect the change in quantity and that message will display on the receipt and invoice: